Reference

Terms That Cover Your Account on 399beb

Before you deposit via bKash, Nagad, or Rocket and head into the lobby, these terms set out what we expect from you and what you can expect from us. Access and eligibility depend on your local law and the region you are in.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated without notice

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HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your account data and wallet history are held securely. We use standard encryption across login, deposit, and withdrawal flows so your bKash, Nagad, or Rocket transaction details are not exposed in transit. If you want to know what data we hold on your account, you can request a summary through our support email — we will respond with the specific records tied to your account ID, not a generic reply.

Data You Can Request You have the right to ask what account data we hold. Submit a request via support email with your account ID and we will confirm the records on file for your profile.

Account Security Steps We apply OTP verification at login and at withdrawal initiation. If you notice a login you did not make, contact support immediately so we can freeze the account before any withdrawal clears.

Retention and Deletion Account data is retained for as long as your account is active and for a period after closure as required by the rules we operate under. Deletion requests are handled via support email.

Raising a Dispute If you believe a term has been applied incorrectly to your account or wallet, raise it in writing via email. We document every dispute and respond with a specific finding, not a templated answer.

What These Terms Actually Cover

399beb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account opened on 399beb and every transaction made through it — including deposits via bKash, Nagad, and Rocket and any withdrawal you request. By opening an account, you confirm that you meet the eligibility requirements set by your local law and

1
that you are accessing the platform from a region where it is permitted to do so. We do not determine eligibility on your behalf; that is your responsibility to verify before you start. With your account comes the right to use the lobby, fund your wallet,
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and make withdrawal requests through the payment rails we support. With that right comes the obligation to keep your login details private, to provide accurate information when you register, and to notify us if anything on your account changes. Sharing account access with another person, or
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opening more than one account, breaks these terms and can result in suspension. We may update these terms when our operations or the applicable rules change. When we do, the revised version goes live on this page. Continuing to use your account after an update means
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you accept the new terms. If any part of an updated version does not work for you, the right step is to close your account and withdraw your remaining wallet balance through your usual bKash, Nagad, or Rocket path before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If a section of these terms is unclear, or you believe something on your account has been applied incorrectly, contact our support team directly. We handle terms-related queries through live chat, email, and our help centre — and we aim to respond with a specific answer, not a form reply. Players in Dhaka and Chittagong reach us through the same channels with the same response priority.

Team online

Live Chat

Open the chat window from your account dashboard for the fastest response to terms and account questions. Available when the lobby is live.

Email Support

Send detailed terms queries or account disputes to our support address. Include your account reference so we can pull up the right record quickly.

Help Centre

Our help centre has a dedicated section for account rules, wallet conditions, and what to do if you think a term has been applied in error.

Common Questions About These Terms

Real questions from people opening accounts and making their first bKash or Nagad deposit — answered plainly.

These terms apply to anyone who opens an account on 399beb. Eligibility depends on your local law and the region you are accessing from. We do not override local legal requirements.

Opening more than one account breaks these terms. If we identify duplicate accounts, we may suspend both and withhold any pending wallet balance pending a review.

No. The wallet you use for deposits and withdrawals must be registered in your own name. A name mismatch between your 399beb account and your bKash or Nagad account can block a withdrawal.

Updated terms go live on this page. We do not send individual notifications for every change, so check this page if something looks different. Continued account use after an update means you accept the revised terms.

Send a request to our support email with your account ID. We will confirm the specific records tied to your profile — transaction history, login data, and account details on file.

Raise a written dispute via support email. Include your account reference and a clear description of the issue. We document every case and reply with a specific finding rather than a standard response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on 399beb

Account Security and Your Rights Under These Terms

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if I open more than one account?

03 Can I use a friend's bKash or Nagad account for deposits?

04 How will I know if these terms have changed?

05 How do I request the data held on my account?

06 What if I disagree with how a term has been applied to my account?

Terms & Conditions

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