Reference

How 399beb Handles Your Personal Information

When you open an account and fund it through bKash, Nagad or Rocket, you share personal details with us — and we take that responsibility seriously.

Data collected at account openingbKash, Nagad, Rocket payment dataCookie and device dataYour right to access and deleteJurisdiction-dependent eligibility

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across every page where personal or payment data moves — from the moment you enter your mobile number at account creation to the point your Rocket or Nagad withdrawal is confirmed. Our internal access controls mean only authorised staff can view account-level data, and those access events are themselves logged. We review these controls on a regular schedule to keep them current with how our platform grows.

Cookie Policy We set session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel in your mobile browser.

Account Security Every login triggers an OTP sent to your registered number. If our system detects a login from an unrecognised device, additional verification is required before account access is granted.

Data Retention Payment transaction records linked to bKash, Nagad and Rocket are retained as long as dispute or compliance obligations require. Session and browsing logs follow a shorter rolling deletion schedule.

Requesting Changes To update, correct or request deletion of your personal data, contact support via live chat or the email address in your account settings. We verify your identity before making any change.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside the platform, by email or through the help section of your account dashboard. We aim to acknowledge privacy requests within a working day and resolve them as quickly as the verification steps allow.

What Data We Collect and Why It Matters

399beb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we ask for your name, contact number and a valid email address. If you deposit using bKash, Nagad or Rocket, the transaction reference and the mobile wallet number linked to that payment are also logged — this is how we match

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deposits to the correct account and confirm withdrawals back to the right wallet. We do not store your full bKash or Nagad PIN at any point; only the transaction reference reaches our system. Beyond payment data, we collect device identifiers and session logs when you access
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the platform from a mobile browser. These logs help us detect unusual login attempts and keep your account wallet protected. If you contact our support team, the conversation record is stored so follow-up queries are handled with full context. Data we gather is used strictly for
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account management, fraud prevention and, where you have opted in, service updates. We do not sell your personal information to third parties. Retention periods vary by data type — payment records are held for as long as regulatory and dispute-resolution obligations require, while session logs are
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cleared on a shorter rolling schedule. All of this applies subject to your local law and the eligible regions where 399beb operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 399beb

These are the privacy questions we get asked most often. If your question is not covered here, use the live chat or email path described above to reach our support team directly.

We collect your name, mobile number and email address at registration. If you use bKash, Nagad or Rocket to deposit, the transaction reference and your wallet number are also recorded for payment matching.

No. Your bKash, Nagad or Rocket PIN is never stored on our system. Only the transaction reference number and the wallet number reach us after the payment is processed by the respective wallet provider.

Submit a Data Access request through the Help section of your account dashboard or contact support by email. We verify your identity first, then provide a summary of the data we hold.

Yes. Use the Data Deletion form in your account's Help section or email our support team. Some payment and transaction records may be retained as long as legal or dispute obligations require, even after a deletion request.

Only authorised staff with a specific operational need can view account-level personal data. Access events are logged and reviewed on a regular schedule as part of our internal security controls.

Your eligibility to use 399beb and the specific data rights available to you depend on your local law and the eligible regions we serve. We recommend checking whether access is permitted under applicable law in your area.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Info399Beb Glossary

How 399beb Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy Questions

Common Questions About Your Privacy on 399beb

01 What personal information does 399beb collect when I open an account?

02 Does 399beb store my bKash or Nagad PIN?

03 How can I request a copy of the data you hold about me?

04 Can I ask 399beb to delete my personal data?

05 Who can see my account data inside 399beb?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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